1. The 14-Day Statutory Right to Cancel

• • Timeline: The 14-day window begins the exact day you (or a designated third party) take physical possession of the delivered goods.
  • Notification Requirement: To exercise this right, you must submit a clear, unequivocal statement of your intent to cancel to our support pipeline at sales@activistthcedibles.co.uk before the 14 days expire.

2. Hygiene and Tamper-Seal Exemptions

• • Due to the perishable nature of botanical confectionery, liquid infusions, and ingestible extracts, the 14-day statutory right to cancel is immediately voided once the item’s outer packaging, holographic seal, vacuum seal, or tamper-evident wrapping is opened, broken, or compromised post-delivery.
  • We cannot accept returns or issue refunds for any consumable item that has been unsealed due to strict public health, hygiene, and product integrity protocols within the United Kingdom. All returned goods must arrive back at our facility in their original, untampered, and resalable condition.

3. Return Logistics & Return Windows

• • Fulfillment Deadline: Once you notify our team of your cancellation request, you must physically dispatch the unopened items back to our designated return hub within 14 calendar days of that notification.
  • Return Costs: Unless an item is verified as faulty, damaged, or incorrect upon arrival, the consumer assumes full responsibility for covering the direct costs of return shipping.
  • Tracking Recommendation: Because items remain your legal responsibility until they are logged into our warehouse inventory, we strongly advise using a tracked and insured courier delivery service. Lost or transit-damaged return parcels will not be eligible for a refund.

4. Faulty, Damaged, or Sub-Standard Goods

• • The 30-Day Short-Term Right to Reject: If the goods are verified as faulty upon arrival, you are legally entitled to a full refund within 30 days of physical delivery.
  • Inspection Protocol: To initiate a faulty-product claim, please email our compliance team with your specific order tracking number, high-resolution photographs of the damage, and any relevant batch identification codes.
  • Fulfillment: If the fault is verified by our team, we will issue a prepaid return label and process either a direct, identical product replacement or a full refund at your discretion.

5. Refund Processing Timelines

• • The 14-Day Reimbursement Window: Once your returned package is physically received and inspected by our warehouse technicians, we will issue a formal return status update via email. Approved refunds will be executed within 14 calendar days of our receipt of the goods.
  • Original Payment Methods: All authorized refunds will be issued strictly to the original payment method used during the initial transaction (such as the specific credit/debit card, bank account, or verified cryptocurrency wallet protocol). We explicitly do not issue cash refunds, alternative asset credits, or third-party gift cards.
  • Banking Delays: Please note that depending on your specific UK financial institution, it may take an additional 3 to 5 business days for standard bank transfers or card refunds to reflect clearly on your statement.

6. Contact Information

• Digital Mailbox: sales@activistthcedibles.co.uk
• Compliance Helpline: whatsapp+44 7464 575743 (Mon–Sun, 8am to 10pm GMT)